Scope of this Privacy Policy
This Privacy Policy applies to the actions of AIS and Users in relation to this Website and to personal information processed in connection with our business activities, including dealings with clients, suppliers, employees, subcontractors and other stakeholders.
Data Collected
We may collect and process:
- Names
- Postal addresses
- Email addresses
- Telephone numbers
- Company details and job titles
- Information submitted through the Website or by correspondence
- Information relating to enquiries, quotations and contracts
- Supplier and subcontractor information
- Website usage data, cookies and IP addresses
- Marketing preferences, and
- Any other information necessary to provide our services or comply with legal obligations.
Our Use of Data
AIS is the Data Controller for the purposes of applicable data protection legislation.
Personal data may be used:
- To respond to enquiries and requests
- To provide products and services
- For internal record keeping and administration
- To fulfil contractual obligations
- To manage client and supplier relationships
- To comply with legal and regulatory requirements
- To maintain the security of our systems
- To improve our website and services
- To send marketing communications where consent has been given or where otherwise permitted by law.
Lawful Bases for Processing
AIS processes personal information under one or more of the following lawful bases:
- Performance of a contract
- Compliance with a legal obligation
- Legitimate interests pursued by AIS
- Consent, where consent is required.
Third Party Websites and Services
AIS may engage third parties to support the operation of the Website and our business activities. Third-party service providers will only process personal data on our behalf under appropriate contractual arrangements.
This Website may contain links to other websites. AIS has no control over such websites and this Privacy Policy does not extend to them.
Changes of Business Ownership and Control
Where AIS undergoes a merger, acquisition or transfer of business, personal data may be transferred as part of that transaction. Appropriate measures will be taken to ensure that personal information continues to be protected.
Controlling Use of Your Data
Where consent is required, you may withdraw that consent at any time.
You may opt out of direct marketing communications by using the unsubscribe facility provided or by contacting AIS.
AIS does not sell personal data to third parties.
Accessing Your Data and Your Rights
Subject to applicable law, individuals have the right to:
- Request access to their personal information
- Request correction of inaccurate information
- Request erasure of personal data
- Restrict processing in certain circumstances
- Object to processing
- Request data portability
- Withdraw consent where processing relies upon consent.
Requests may be submitted to: enquiries@ais-interiors.com. AIS may require proof of identity before responding to requests.
Security
AIS maintains appropriate technical and organisational measures to protect personal data from unauthorised access, disclosure, alteration, loss or destruction.
Cookies and Website Usage
AIS uses cookies to improve the operation and functionality of the Website. Users may manage cookie preferences through browser settings or website cookie controls.
Where third-party analytics or similar technologies are used, appropriate information and consent mechanisms will be provided where required.
IP Address Lookup
When you visit our Website, AIS may record your IP address and use third-party services to identify the organisation associated with that address. This information is used to analyse website traffic and improve our services. It is not ordinarily used to identify individuals.
International Transfers
Where personal data is transferred outside the United Kingdom, AIS will ensure that appropriate safeguards are in place to protect such information in accordance with applicable data protection legislation.
Automated Decision Making
AIS does not undertake automated decision-making or profiling which produces legal or similarly significant effects on individuals.
Complaints
AIS is committed to handling complaints fairly, transparently and without undue delay.
Complaints relating to personal data may be submitted to:
Email: complaints@ais-interiors.com
Telephone: +44 (0)20 7101 1177
Address: St Paul’s House, 10 Warwick Lane, London, EC4M 7BP
All complaints are handled in accordance with the AIS Complaints Handling Policy. Complaints are recorded, investigated impartially and responded to without undue delay. AIS aims to acknowledge complaints within three working days.
Where additional enquiries are required, complainants will be kept informed.
Individuals who remain dissatisfied may appeal to the Board of Directors and may also lodge a complaint with the Information Commissioner’s Office (ICO).
General
This Privacy Policy shall be governed by and interpreted in accordance with the laws of England and Wales and disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Changes to this Privacy Policy
AIS reserves the right to amend this Privacy Policy from time to time. Any changes will be published on the Website and the most recent version shall apply.
Approved by:
Gerry Graville – Chief Executive Officer
Dave McGee – Chief Operating Officer, EMEA
Graham Shaw – Chief Operating Officer
Rev. 8 – 19 June 2026